Are you a Duck or an Eagle??? ~ Worth reading...
No one can make you serve customers well.
That's because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine.
Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said:
'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.'
Taken aback, Harvey read the card. It said:
Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.'
My friend said jokingly, 'No, I'd prefer a soft drink.'
Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.'
Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustratedand USA Today.'
As they were pulling away, Wally handed my friend another laminated card.
'These are the stations I get and the music they play, if you'd like to listen to the radio.'
And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then
he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of
the sights or, if Harvey preferred, to leave him with his own thoughts.
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'
Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my
time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.
He had just written a book called You'll See It When You Believe It.
Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate
yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.''
'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my
attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers
were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'
'I take it that has paid off for you,' Harvey said.
'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it.
You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering
machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years,
and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all
the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
岛上南端最负盛名的悬崖峭壁[乌鲁瓦度断崖] 乌鲁瓦度断崖因为一个美丽的爱情故事因此当地人赋予了它另外一个名称情人崖 乌鲁瓦图断崖位于巴厘岛最南端。它的背后有一段凄美的爱情悲剧。传说当地有对门户不当的青年男女相恋，女方的父亲是村长，因此两人的爱情的不到任何祝福，在绝望之下双双投海殉情。为此地平添了离奇色彩。 在此品着下午茶、尝尝当地特色的点心，断崖、海洋尽收眼底，无限的瑕意。
每天黃昏時分,讓這個地處山丘上的地區塞車的活動,那就是以大海當舞台背景的Kecak Dance(克差舞,也有人稱猴舞)。尤其再夕陽西下之時,海上落日加上斷崖的景觀,實在令人嘆為觀止; 而整個神廟也住著被猴子群,每天來往攀爬於斷崖與樹上,為這裡增添不少趣味,然而,猴子為了爭實,常常做出一些令人不愉快的事情(抓頭髮,搶眼境,搶食物,帽子)
巴厘岛最著名的[海神庙]Tanah Lot，盖在海边的一块巨岩上是巴厘岛最著名的寺庙之一。涨潮时此庙四周环绕海水和陆地完全隔离，落潮时方可以相通。对岸有小亭可以眺望日落景色，成为巴厘岛的一大圣景；
傍晚欣赏世界最美的十大落日美景之一金巴兰海滩落日(Jimbaran)，在海边沙滩享用美味的[BBQ海鲜烧烤套餐]。落日、沙滩、歌手民谣、美食、无限遐想。把巴厘岛旅游带入一个新的境界。
[圣泉庙]则是人们拜神祈福的地方，据说在泉中洗浴可以洗净灵魂、永葆青春
[KUTA海滩、KUTA商业街]是巴厘岛一定不可错过的必到之地，可以在热闹的沙滩上充分享受巴厘海滩风情，附近热闹的商业街，可以采购到让人心动的纪念品
[NUSA DUA海滩渡假区], 乘玻璃底船观赏奇幻海底世界及到海龟岛上参观海龟和拍照留念, 并可自费参加各类新鲜刺激的水上活动 (如水上电单车, 快艇, 降落伞及香蕉船等). 
[京打玛尼火山】，素有巴厘岛富士山之称，是巴厘岛的印度教民的圣山，壮丽雄伟，令人折服。午餐于火山风景区自助餐厅，一边用餐，一边远眺景色优美的巴都火山及秀丽的巴都湖，伴着微风，舒适惬意！ 
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